Delivery and returns

Shipping

We ship NZ wide for free. 

Auckland: 1 working day  after ordering.

North Island Cities: 1 - 2 working days after ordering.

South Island Cities: 2 - 3 working days after ordering.

Rural: Up to 4 working days 

If your order is placed before 2pm it will be dispatched that day.

Returns

Returns policy: If you’re not completely satisfied within 30 nights of sleeping under your Groundd Weighted Blanket you’re entitled to a full refund.

To be eligible for a return, you must have been tried the weighted blanket for a minimum of 5 nights. It can take up to 5 nights sleep for your body to get used to sleeping under a weighted blanket.

If you are not completely satisfied after this trial period, contact us within 30 nights of purchase to initiate a return. 

We will process refund once we have received the returned weighted blanket from you and have accessed eligibility based on conditions below. 


Conditions:

Weighted blanket must be returned to us by customer in original packaging.

Weighted blanket must be unwashed in the same condition as received new. If there are any signs of disrepair, mould, dirt, pet fur, stains, smells, or bed bug infestations it is no longer eligible for return nor replacement.

For all returns, your original purchase receipt is required in order to process your refund.

Please send to our warehouse at:

Attn: Groundd

Supply Chain Solutions

74 Westney Rd, Mangere, Auckland 2022