Product FAQs

We love fast, free shipping! And we do our very best to get your order to you as soon as possible.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Weighted Blanket & Bamboo Lyocell Bedding Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket or bamboo bedding within 30 nights of receiving your order, you may return it to us for a full refund if it is returned and meets the eligibility as per our Return Policy below.

Return Policy & Process:

• Step 1: Ensure your products are eligible for a refund:
  • The products are in "like new condition" this means no pet hair, holes, stains or any other damage
  • Your order is returned in its original packaging (ie box, cards, tote bag/fabric bag). If you do not have the original packagaing, but all other conditions are met, your refund will be deducted by 25%
  • You received your order within the past 30 day of returning it to us
  • Your order was not sold to you as Final Sale
• Step 2: Send us an email at hello@groundd.nz to start the return process
• Step 3: Send your order to us, we recommend using tracked mail as we are not responsible for your order until it arrives back to us.
  • Please write your order number clearly on the front of the package.
• Step 4: We will inspect your reutrn and notify you if and deductions will be made to your refund based on condition or missing contents. This may take up to 7 days.
• Step 5: We will process a refund to your original payment method.

Note:

- Groundd does not cover the cost of return shipping.

- Does not apply to final sale products - ie clearance products which are final sale and cannot be returned or exchanged. Warranty claims can still be made.

See next question for return address.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If any cleaning is required due to pet hair, minor stains etc. your refund will be reduced by 50%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.

If we cannot offer a refund, you can request for us to ship the products back to you at your cost.

Send or deliver your order to us at:

Please write your order number somewhere clearly on the box so we know which order it is.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

2 year warranty period

If our products rip or fray during normal use, we’ll do what it takes to make it right, within 730 days of your purchase.

The cover has a full side opening with a zipper. This allows for wide open access to the interior of the cover where there are 8 ties to attach to the blanket.

1. Open zip & flip the cover inside out and lay it flat on the floor or bed.

2 Lay the blanket out on top of the cover, and tie all the pieces together.

3. Turn the cover the right-side-out and voilà your weighted blanket will be perfectly aligned inside the cover and anchored in place.

We recommend using with the cover on for general protection of your weighted blanket, plus the silky feeling of the cover is soothing.

However, you may wish to leave the cover off during the warmer months as it does add some layers, breathable as they are.

So, use with or without the cover as you require for temperature regulation.  

The cover has a full side opening with a zipper. This allows for wide open access to the interior of the cover where there are 8 ties to attach to the blanket.

1. Open zip & flip the cover inside out and lay it flat on the floor or bed.

2 Lay the blanket out on top of the cover, and tie all the pieces together.

3. Turn the cover the right-side-out and voilà your weighted blanket will be perfectly aligned inside the cover and anchored in place.

We recommend using with the cover on for general protection of your weighted blanket, plus the silky feeling of the cover is soothing.

However, you may wish to leave the cover off during the warmer months as it does add some layers, breathable as they are.

So, use with or without the cover as you require for temperature regulation.  

We love fast, free shipping! And we do our very best to get your order to you as soon as possible.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Weighted Blanket & Bamboo Lyocell Bedding Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket or bamboo bedding within 30 nights of receiving your order, you may return it to us for a full refund if it is returned and meets the eligibility as per our Return Policy below.

Return Policy & Process:

• Step 1: Ensure your products are eligible for a refund:
  • The products are in "like new condition" this means no pet hair, holes, stains or any other damage
  • Your order is returned in its original packaging (ie box, cards, tote bag/fabric bag). If you do not have the original packagaing, but all other conditions are met, your refund will be deducted by 25%
  • You received your order within the past 30 day of returning it to us
  • Your order was not Final Sale
• Step 2: Send us an email at hello@groundd.nz to start the return process
• Step 3: Send your order to us, we recommend using tracked mail as we are not responsible for your order until it arrives back to us.
  • Please write your order number clearly on the front of the package.
• Step 4: We will inspect your reutrn and notify you if and deductions will be made to your refund based on condition or missing contents. This may take up to 7 days.
• Step 5: We will process a refund to your original payment method.

Notes:

- Groundd does not cover the cost of return shipping.

- Does not apply to final sale products - ie clearance products which are final sale and cannot be returned or exchanged. Warranty claims can still be made.

See next question for return address.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If any cleaning is required due to pet hair, minor stains etc. your refund will be reduced by 50%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.

If we cannot offer a refund, you can request for us to ship the products back to you at your cost.

Once you have ensured your order is eliglbe for a refund as set out in the Return Policy above, send or deliver your order to us here:

Please write your order number somewhere clearly on the box so we know which order it is.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

2 year warranty period

If our products rip or fray during normal use, we’ll do what it takes to make it right, within 730 days of your purchase.

• Groundd weighted blankets are hand wash only. Dissolve detergent in warm water before washing and air dry.
• Hang to dry in indirect sunlight.
• Do not iron, tumble dry or dry clean.

• Firstly, zip up the cover before machine washing.
• Wash in delicate/gentle cycle in warm water or cool water (30°C)
• Remember to wash your sheets separately because zippers, hooks, rough fabric like denim, can cause pilling and excess abrasion.
• As this is an entirely natural product, a small amount of pilling is normal, especially in response to friction.
• Bamboo Lyocell is a strong, resilient fabric that will last a long time if cared for correctly.
• For best drying results, tumble dry on low, if hanging to dry, do not use clothes pegs to hold up the Bamboo as they can damage the fabric.
• Bamboo Lyocell de-wrinkles itself naturally over time but should you need to accelerate this process iron on a light setting.
• Choose a natural or mild detergent, do not bleach.

Groundd weighted blankets are hand wash only. Dissolve detergent in warm water before washing and air dry.

Hang to dry in indirect sunlight.

Do not iron, tumble dry or dry clean.

Wash in delicate/gentle cycle in warm water or cool water (30°C)

Remember to wash your sheets separately because zippers, hooks, rough fabric like denim, can cause pilling and excess abrasion.

As this is an entirely natural product, a small amount of pilling is normal, especially in response to friction.

Bamboo Lyocell is a strong, resilient fabric that will last a long time if cared for correctly.

For best drying results, hang dry in indirect sun light. If needed, tumble dry on low and remove as close to when it is finished drying.

Bamboo Lyocell de-wrinkles itself naturally over time but should you need to accelerate this process iron on a light setting.

Choose a natural or mild detergent, do not bleach.

The cover is made from 100% organic Bamboo Lyocell. This silky smooth fabric is as light as a feather against your skin, is highly breathable and is moisture wicking. The fabric is also naturally durable, antibacterial and anti fungal. These properties makes it the ideal fabric to sleep with, including for hot sleepers.

The fabric is not only ultra functional & comfortable to sleep with but unlike most bamboo fabrics, which are usually produced using the viscose method, bamboo lyocell is produced using a closed-loop system making it completely eco-friendly. See the next question for more details on how this innovative material is so sustainable.

The covers come in our Glacier colour, which is a soft grey blue with a lustrous finish and a calming tone.

The cover is also OEKO-TEX certified for chemical safety.

Bamboo is an incredible plant in its raw form. It is highly renewable, able to regrow to its full adult size in 3-5 years, growing up to 2 feet in 1 day. It is naturally pest resistant, meaning that no nasty pesticides are required to grow it and its planting helps rebuild eroded soil. On top of this the bamboo plant requires far less water, absorbs 5 times more carbon dioxide and produces 35% more oxygen than similar plants such as cotton.

Although the plant itself is incredibly sustainable, when it comes to the way that bamboo is mostly processed into fabric using the viscose method, the overall environmental benefits are completely out weighed. To produce bamboo viscose, the material must go through an intense chemical process involving the use of harsh chemicals such as sulfuric acid and sodium hydroxide. These chemicals are extremely harmful to the environment and people in general. Not only do they negatively affect the quality of the once-natural material, but chemical runoff from whoever manufactured the fabric is detrimental to local environments.

Unlike Bamboo Viscose, Bamboo Lyocell is a 100% eco-friendly fabric as it is processed out of bamboo using an innovative closed-loop system. This means that 99.5% of inputs are captured and reused in continuous processing. This technology results in a final textile that is highly sustainable, producing almost zero waste and is completely biodegradable.

This certifies that every component used in a Groundd product is free of harmful chemicals and other substances and is 100% safe in human ecological terms. All products are tested by Independent OEKO-TEX certified partners. For more information see here.

Groundd is committed to only using recycled raw materials in our packaging.

Apart from the recycled plastic handles we are completely plastic free.

Our weighted blanket & weighted blanket cover both come in re-usable premium bags.

These cotton bags are packaged in our recycled cardboard shipping boxes for delivery.

The cover is made from 100% organic Bamboo Lyocell. This silky smooth fabric is as light as a feather against your skin, is highly breathable and is moisture wicking. The fabric is also naturally durable, antibacterial and anti fungal. These properties makes it the ideal fabric to sleep with, including for hot sleepers.

The fabric is not only ultra functional & comfortable to sleep with but unlike most bamboo fabrics, which are usually produced using the viscose method, bamboo lyocell is produced using a closed-loop system making it completely eco-friendly. See the next question for more details on how this innovative material is so sustainable.

The covers come in our Glacier colour, which is a soft grey blue with a lustrous finish and a calming tone.

The cover is also OEKO-TEX certified for chemical safety.

Bamboo is an incredible plant in its raw form. It is highly renewable, able to regrow to its full adult size in 3-5 years, growing up to 2 feet in 1 day. It is naturally pest resistant, meaning that no nasty pesticides are required to grow it and its planting helps rebuild eroded soil. On top of this the bamboo plant requires far less water, absorbs 5 times more carbon dioxide and produces 35% more oxygen than similar plants such as cotton.

Although the plant itself is incredibly sustainable, when it comes to the way that bamboo is mostly processed into fabric using the viscose method, the overall environmental benefits are completely out weighed. To produce bamboo viscose, the material must go through an intense chemical process involving the use of harsh chemicals such as sulfuric acid and sodium hydroxide. These chemicals are extremely harmful to the environment and people in general. Not only do they negatively affect the quality of the once-natural material, but chemical runoff from whoever manufactured the fabric is detrimental to local environments.

Unlike Bamboo Viscose, Bamboo Lyocell is a 100% eco-friendly fabric as it is processed out of bamboo using an innovative closed-loop system. This means that 99.5% of inputs are captured and reused in continuous processing. This technology results in a final textile that is highly sustainable, producing almost zero waste and is completely biodegradable.

This certifies that every component used in a Groundd product is free of harmful chemicals and other substances and is 100% safe in human ecological terms. All products are tested by Independent OEKO-TEX certified partners. For more information see here.

Groundd is committed to only using recycled raw materials in our packaging.

Apart from the recycled plastic handles we are completely plastic free.

Our weighted blanket & weighted blanket cover both come in re-usable premium bags.

These cotton bags are packaged in our recycled cardboard shipping boxes for delivery.