Delivery and Returns
Dispatch and Courier Info
We love fast, free shipping! And we do our very best to get your order to you as soon as possible.
Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.
A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.
Return Policy and Process
Weighted Blanket & Bamboo Lyocell Bedding Return Policy
We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.
However, if you are not completely satisfied with your Groundd weighted blanket or bamboo bedding within 30 nights of receiving your order, you may return it to us for a full refund if it is returned and meets the eligibility as per our Return Policy below.
Return Policy & Process:
- Step 1: Ensure your products are eligible for a refund:
- Step 2: Send us an email at email@example.com to start the return process
- Step 3: Send your order to us:
- Step 4: We will inspect your reutrn and notify you if and deductions will be made to your refund based on condition or missing contents. This may take up to 7 days.
- Step 5: We will process a refund to your original payment method.
If we cannot offer a refund, you can request for us to ship the products back to you at your cost.
Once you have ensured your order is eliglbe for a refund as set out in the Return Policy above, send or deliver your order to us here:
Attn: Groundd33 Haslett StreetEden TerraceAuckland 1021
Please write your order number somewhere clearly on the box so we know which order it is.
Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.
Weighted Blanket: 2 Years
Bamboo Lyocell Bedding: 1 year
If our products rip or fray during normal use, we’ll do what it takes to make it right.