Shipping & Returns

Dispatch & Courier Info

We love fast, free shipping! And we do our very best to get your order to you as soon as possible. Please note: We can not ship to a PO Box address.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

 
Delivery Method Approx Delivery Time    
Courier Post 1 - 3 Working Days  

Groundd 14 day Trial Return Policy

Weighted Blanket Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket within 14 nights of receiving your order, you may return it to us for a full refund if it is returned in good condition as set out below.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If cleaning is required due to pet hair, stains etc. your refund will be reduced by 25%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order
  • The order is returned in the original packaging
  • The products are in "like new condition" this means no pet hair, stains or other visible damage.

See next question for return address.

Eco-silk Bedding Return Policy

Groundd Eco-silk bedding are eligible for our 14 night trail.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order.
  • The order is returned in the original packaging.
  • The products are in "like new condition" this means no pet hair, stains or other visible damage.

See next question for return address.

How to return your order

1. Ensure your blanket and cover are in like new condition, see terms in question above, and re-package in original packaging if possible.

2. Notify us by email at hello@groundd.nz that you are returning your order.

3. Send or deliver your order to us at:

Attn: Groundd
C/- Supply Chain Solutions
74 Westney Road
Māngere, Auckland 2022
New Zealand
 

Please write your order number somewhere clearly on the box so we know which order it is.

4. Your refund will be processed as soon as we receive your return and have assessed condition.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

What do you do with returned blankets?

All of our returned blankets are re-homed to a loving home, most are donated to local charity organisations including Autism NZ, and other may be used for demos/samples products.

You will not receive a returned blanket when you place an order on Groundd.nz

Warranty Period

2 year warranty period

If our products rip or fray during normal use, we’ll do what it takes to make it right, within 2 years of your purchase.

Shipping, Returns & Warranty

Dispatch & Courier Info

We love fast, free shipping! And we do our very best to get your order to you as soon as possible. Please note: We can not ship to a PO Box address.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

 
Delivery Method Approx Delivery Time    
Courier Post 1 - 3 Working Days  

Groundd 14 day Trial Return Policy

Weighted Blanket Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket within 14 nights of receiving your order, you may return it to us for a full refund if it is returned in good condition as set out below.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If cleaning is required due to pet hair, stains etc. your refund will be reduced by 25%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order
  • The order is returned in the original packaging
  • The products are in "like new condition" this means no pet hair, stains or other visible damage.

See next question for return address.

Eco-silk Bedding Return Policy

Groundd Eco-silk bedding are eligible for our 14 night trail.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order.
  • The order is returned in the original packaging.
  • The products are in "like new condition" this means no pet hair, stains or other visible damage.

See next question for return address.

How to return your order

1. Ensure your blanket and cover are in like new condition, see terms in question above, and re-package in original packaging if possible.

2. Notify us by email at hello@groundd.nz that you are returning your order.

3. Send or deliver your order to us at:

Attn: Groundd
C/- Supply Chain Solutions
74 Westney Road
Māngere, Auckland 2022
New Zealand
 

Please write your order number somewhere clearly on the box so we know which order it is.

4. Your refund will be processed as soon as we receive your return and have assessed condition.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

What do you do with returned blankets?

All of our returned blankets are re-homed to a loving home, most are donated to local charity organisations including Autism NZ, and other may be used for demos/samples products.

You will not receive a returned blanket when you place an order on Groundd.nz

Warranty Period

2 year warranty period

If our products rip or fray during normal use, we’ll do what it takes to make it right, within 2 years of your purchase.

Shipping & Returns

Dispatch & Courier Info

We love fast, free shipping! And we do our very best to get your order to you as soon as possible. Please note: We can not ship to a PO Box address.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

 
Delivery Method Approx Delivery Time    
Courier Post 1 - 3 Working Days  

Groundd Return Policy

Weighted Blanket Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket within 14 nights of receiving your order, you may return it to us for a full refund if it is returned in good condition as set out below.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If cleaning is required due to pet hair, stains etc. your refund will be reduced by 25%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order
  • The order is returned in the original packaging
  • The products are in "like new condition" this means unwashed, no pet hair, stains, damage or similar condition

See next question for return address.

Eco-silk Bedding Return Policy

Unfortunately we are unable to offer returns on our Eco-silk bedding for sanitary reasons, these products are final sale.

How to return your order

1. Ensure your blanket and cover are in like new condition, see terms in question above, and re-package in original packaging if possible.

2. Notify us by email at hello@groundd.nz that you are returning your order.

3. Send or deliver your order to us at:

Groundd

33 Haslett St.

Eden Terrace

Auckland, 1021

Please write your order number somewhere clearly on the box so we know which order it is.

4. Your refund will be processed as soon as we receive your return and have assessed condition.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

What do you do with returned blankets?

All of our returned blankets are re-homed to a loving home, most are donated to local charity organisations including Autism NZ, and other may be used for demos/samples products.

You will not receive a returned blanket when you place an order on Groundd.nz

Shipping & Returns

Dispatch & Courier Info

We love fast, free shipping! And we do our very best to get your order to you as soon as possible. Please note: We can not ship to a PO Box address.

Please allow 1-2 working days for us to process & dispatch your order. Estimated delivery times commence from date of dispatch and are guidelines only that are subject to local CourierPost delivery. Check CourierPost for up to date info on deliveries.

A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

 
Delivery Method Approx Delivery Time    
Courier Post 1 - 3 Working Days  

Groundd Return Policy

Weighted Blanket Return Policy

We first recommend trying the blanket for up to 5 nights before deciding to return as it can take time for your body to get used to sleeping under a weighted blanket.

However, if you are not completely satisfied with your Groundd weighted blanket within 14 nights of receiving your order, you may return it to us for a full refund if it is returned in good condition as set out below.

We donate the returned blankets so please understand that we cannot offer a full refund if your blanket is not returned in appropriate condition and needs cleaning. If cleaning is required due to pet hair, stains etc. your refund will be reduced by 25%. If major cleaning is required or the blanket is not in acceptable condition to be donated, then we unfortunately cannot offer a refund.


Eligible refund conditions:

  • The return is notified and sent back to Groundd within 14 nights of first receiving your order
  • The order is returned in the original packaging
  • The products are in "like new condition" this means unwashed, no pet hair, stains, damage or similar condition

See next question for return address.

Eco-silk Bedding Return Policy

Unfortunately we are unable to offer returns on our Eco-silk bedding for sanitary reasons, these products are final sale.

How to return your order

1. Ensure your blanket and cover are in like new condition, see terms in question above, and re-package in original packaging if possible.

2. Notify us by email at hello@groundd.nz that you are returning your order.

3. Send or deliver your order to us at:

Groundd

33 Haslett St.

Eden Terrace

Auckland, 1021

Please write your order number somewhere clearly on the box so we know which order it is.

4. Your refund will be processed as soon as we receive your return and have assessed condition.

Cost of postage for returns is not covered by Groundd. We recommend sending with tracking as we cannot refund your order if it is lost in the mail.

What do you do with returned blankets?

All of our returned blankets are re-homed to a loving home, most are donated to local charity organisations including Autism NZ, and other may be used for demos/samples products.

You will not receive a returned blanket when you place an order on Groundd.nz